Terms & Conditions

1. Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player," "User," or "you") and 99r789 ("the Platform," "we," "us," or "our") governing your access to and use of the 99r789 website, mobile-optimised platform, all gaming products, sports betting services, promotional programmes, and any related services offered under the 99r789 brand.

By accessing the 99r789 website, creating an account, making a deposit, or placing any wager, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must not use the 99r789 platform.

These Terms must be read in conjunction with the 99r789 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the complete agreement between you and 99r789.

2. Eligibility & Age Verification

The 99r789 platform is available exclusively to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age;
• You are accessing the platform on your own behalf as an individual, and not on behalf of any business, organisation, or third party;
• You are not acting as an agent for, or for the benefit of, any other person in connection with any wager placed on the platform;
• You are not a current employee, director, officer, or contractor of 99r789, nor are you an immediate family member of any such person;
• You have not previously been self-excluded from the 99r789 platform or any affiliated gaming platform;
• You are not excluded or prohibited from online gaming under any applicable laws or regulations in your jurisdiction.

99r789 takes underage gambling seriously. Any account found to belong to a person under the age of 21 will be closed immediately, any pending wagers will be voided, and deposits will be returned less any amounts already wagered. 99r789 may report instances of suspected underage gambling to relevant authorities where required by applicable law.

3. Account Registration

To access the real-money gaming and betting services offered by 99r789, you must register a player account. The following conditions apply to account registration:

• One Account Per Person: Each individual may hold only one (1) 99r789 account. Operating more than one account — whether under the same name, mobile number, device, IP address, payment method, or household — is strictly prohibited.
• Accurate Information: You must provide complete, accurate, and truthful information during registration. This includes your full legal name as it appears on your government-issued identification, your date of birth, a valid mobile number, and any other information requested during the registration process.
• Account Updates: It is your responsibility to keep your account information current and accurate. If any of your details change, you must update them promptly by contacting 99r789 support.
• Non-Transferability: Your 99r789 account is personal to you and is strictly non-transferable. You may not sell, transfer, or allow any other person to use your account.

99r789 reserves the right to refuse account registration, or to close an existing account, at its sole discretion, without being required to give any reason for doing so.

4. Account Security

You are solely responsible for maintaining the confidentiality of your 99r789 login credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. You must not disclose your login credentials to any third party under any circumstances.

99r789 will never contact you by any means to ask for your full password. If you receive any communication purporting to be from 99r789 that asks for your password, treat it as a phishing attempt and contact support immediately.

• You must notify 99r789 immediately if you suspect that your account has been accessed without authorisation or that your credentials have been compromised.
• All activity conducted through your 99r789 account, including wagers placed, deposits made, and withdrawals requested, will be treated as authorised by you unless and until you report a security breach to 99r789 support.
• 99r789 accepts no liability for losses arising from unauthorised account access where you have failed to take reasonable precautions to protect your credentials.

5. Deposits & Payments

99r789 accepts deposits via the following payment methods: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, and USDT (Tether stablecoin). All deposits must originate from a payment account registered in your own name. Deposits from third-party accounts are not permitted.

• Minimum Deposit: The current minimum deposit amount is Rs 200. This threshold may be adjusted by 99r789 at any time with reasonable notice.
• Processing Times: JazzCash and EasyPaisa deposits are typically credited instantly. Bank transfers are credited within 2–4 hours under normal processing conditions. USDT deposits are credited after the required number of blockchain confirmations, typically within 15 minutes.
• Currency: All account balances are maintained in Pakistani Rupees (PKR) unless a specific USDT wallet is designated. Currency conversion rates for USDT deposits are applied at the time of crediting and are subject to market conditions.
• No Cash Deposits: 99r789 does not accept cash deposits under any circumstances. All deposits must be made via the approved electronic payment methods listed in your account cashier.

99r789 reserves the right to conduct enhanced due diligence on any deposit transaction and may request source-of-funds documentation for transactions that exceed internal thresholds or that otherwise trigger compliance review procedures.

6. Withdrawals

Players may request withdrawals of available account balances at any time, subject to the following conditions:

• Verification Requirement: Withdrawals may only be processed to accounts that have completed identity verification. 99r789 may request identity documentation at any stage of the withdrawal process.
• Same Payment Method: Withdrawals will generally be processed to the same payment method used for the original deposit, subject to operational constraints. 99r789 reserves the right to apply alternative payout methods where necessary for compliance or operational reasons.
• Processing Times: 99r789 targets same-day processing for mobile wallet withdrawals (JazzCash, EasyPaisa) submitted during standard business hours. Bank transfer withdrawals are typically completed within one business day. USDT withdrawals are processed after internal compliance review, typically within 4–24 hours.
• Minimum Withdrawal: A minimum withdrawal amount applies and is displayed in the account cashier. This minimum may vary by payment method.
• Wagering Requirements: Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before withdrawal. Players must meet all applicable playthrough conditions before a withdrawal request referencing bonus-sourced funds will be approved.

7. Bonuses & Promotional Offers

99r789 offers a range of bonuses and promotions to registered players, including but not limited to welcome bonuses, reload bonuses, free bet credits, cashback offers, and loyalty programme rewards. All bonuses are subject to the following general terms, in addition to any offer-specific terms that are communicated at the time the offer is presented:

• Wagering Requirements: All bonuses carry wagering requirements (also referred to as playthrough requirements). The applicable wagering multiplier and eligible games or markets will be specified in the individual offer terms. Bonus funds cannot be withdrawn until wagering requirements are met in full.
• One Bonus at a Time: Unless otherwise stated in the offer terms, only one bonus may be active on a player account at any given time.
• Bonus Abuse: Any form of bonus abuse — including but not limited to opening multiple accounts to claim offers multiple times, using low-risk hedging strategies to meet wagering requirements, or coordinating with other players to generate artificial wagering volume — will result in the forfeiture of the bonus and any associated winnings, and may lead to permanent account closure.
• Expiry: Bonuses and associated bonus balances expire after the period stated in the individual offer terms. Expired bonuses will be removed from the account balance automatically.
• 99r789 Loyalty Programme: The 99r789 loyalty programme is governed by its own terms, which are published separately. Players automatically accrue loyalty points on all eligible real-money wagers. Tier upgrades and associated benefits are determined by the platform's loyalty programme rules.

8. Betting & Gaming Rules

The following general rules govern all betting and gaming activity on the 99r789 platform:

• Final Decisions: All betting and gaming decisions made on the platform are final once confirmed by the system. It is your responsibility to verify all bet details — including selection, stake, and odds — before confirming any wager.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all markets and games. These limits are displayed within the respective betting interface or game lobby at the time of play.
• Void Bets: 99r789 reserves the right to void bets in circumstances including but not limited to: technical errors in the display of odds or game outcomes, clearly incorrect odds resulting from a manifest error, or settlement errors identified after the fact. Voided bets will have the original stake returned to the player's account.
• Cricket & Sports Betting: All sports bets, including PSL and international cricket markets, are settled according to the official result as declared by the relevant governing body. Bets on abandoned or suspended events will be settled according to the specific rules for each market type, which are available in the sportsbook rules section.
• Game Integrity: All casino games on the 99r789 platform are provided by licensed game studios and operate on audited random number generation (RNG) systems. Live dealer games use physical equipment operated in licensed studios.

9. Prohibited Conduct

The following conduct is strictly prohibited on the 99r789 platform. Engagement in any of the following activities will result in account suspension or permanent closure, forfeiture of balances, and may be referred to relevant legal authorities:

• Use of automated betting software, bots, scripts, or any other technological means to place bets or interact with the platform outside of normal manual use;
• Collusion with other players to gain an unfair advantage in poker, table games, or any other multiplayer gaming format;
• Arbitrage betting strategies designed to exploit promotional offers or margin differences in a manner that is inconsistent with genuine recreational play;
• Money laundering or the use of the 99r789 platform to process proceeds of criminal activity in any form;
• Providing false information during registration or identity verification;
• Accessing the platform using a VPN, proxy, or other tool for the purpose of circumventing geographic or account restrictions;
• Sharing your account credentials with any other person or allowing any third party to conduct gaming activity through your account;
• Any conduct that 99r789 reasonably determines to be fraudulent, abusive, or detrimental to the integrity of the platform or the experience of other players.

10. Intellectual Property

All content on the 99r789 platform — including but not limited to the brand name, logo, website design, software, game content, text, images, graphics, and promotional materials — is the exclusive intellectual property of 99r789 or its licensed content providers. All rights are reserved.

You are granted a limited, personal, non-exclusive, non-transferable licence to access and use the 99r789 platform for your own private recreational use. You may not reproduce, copy, distribute, modify, create derivative works from, or commercially exploit any content from the 99r789 platform without the prior written consent of 99r789.

11. Limitation of Liability

To the fullest extent permitted by applicable law, 99r789 shall not be liable for any loss or damage arising from:

• Technical failures, server outages, or connectivity issues that interrupt or prevent access to the platform;
• Errors in game software that are outside the reasonable control of 99r789;
• Losses incurred as a result of your failure to comply with these Terms;
• Any indirect, consequential, incidental, or special damages arising from your use of the platform, even if 99r789 has been advised of the possibility of such damages.

Nothing in these Terms shall operate to limit or exclude any liability that cannot be excluded under applicable mandatory law, including liability for fraud or fraudulent misrepresentation.

12. Responsible Gaming

99r789 is committed to promoting responsible gaming practices across its entire player base. The platform provides a range of tools to help players manage their gaming activity, all of which are accessible directly from account settings:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Players may set time reminders that alert them after a defined period of continuous play.
• Loss Limits: Players may cap the total amount they are permitted to lose within a defined period, after which betting activity will be automatically suspended until the limit period resets.
• Cooling-Off Periods: Players may apply a temporary account restriction of between 1 day and 6 weeks.
• Self-Exclusion: Players who wish to take a longer break from gaming may apply a self-exclusion of between 6 months and 5 years, or indefinitely. Self-exclusion requests take effect immediately and cannot be reversed during the exclusion period.

13. Account Closure & Termination

Either you or 99r789 may close or terminate a player account, subject to the following conditions:

• Player-Initiated Closure: You may request account closure at any time by contacting 99r789 support. Any available real-money balance will be returned to you via your preferred withdrawal method following standard verification procedures, provided the funds are not subject to any pending wagering requirements or compliance holds.
• Platform-Initiated Closure: 99r789 reserves the right to suspend or permanently close any account at its sole discretion in the event of a breach of these Terms, suspected fraudulent activity, failure to complete identity verification, or for any other reason that 99r789 deems sufficient in its reasonable judgement.
• Forfeiture on Breach: In cases where account closure is triggered by a material breach of these Terms — including but not limited to bonus abuse, prohibited conduct, or the provision of false registration information — 99r789 reserves the right to forfeit all account balances, including real-money funds, where those funds are found to be linked to the breach.

14. Disputes & Complaints

If you have a complaint regarding any aspect of the 99r789 service, the following procedure applies:

1. First Contact: Contact 99r789 support via live chat or email at [email protected]. Provide a clear description of the issue, including the date, time, game or market reference, and any relevant account details.
2. Response Timeframe: 99r789 aims to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days.
3. Escalation: If you are not satisfied with the initial response from 99r789 support, you may escalate your complaint to the relevant escalation contact specified in the response you receive. Details of any applicable regulatory or alternative dispute resolution body will be provided at that stage.
4. Betting Disputes: Any dispute regarding the settlement of a sports bet must be raised within 7 days of the official settlement of the event in question. Disputes raised after this period will not be considered.

15. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws under which 99r789's international gaming licence is issued.

By using the 99r789 platform, you agree to submit to the exclusive jurisdiction of the courts or dispute resolution mechanisms prescribed under the applicable licensing jurisdiction for the resolution of any legal proceedings arising from these Terms, to the extent not otherwise provided for by the dispute resolution procedure set out in Section 14 above.

16. Amendments to These Terms

99r789 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, 99r789 will provide reasonable notice to registered players via the email address or mobile number associated with their account, or via a prominent notification on the platform login page.

Your continued use of the 99r789 platform following the effective date of any updated Terms constitutes your acceptance of those updated Terms in full. If you do not agree to any updated Terms, you must cease using the platform and close your account in accordance with the procedure described in Section 13.

The date at the top of this document indicates when these Terms were last updated. We recommend reviewing this page periodically to stay informed of any changes.

17. Contact Information

If you have any questions regarding these Terms and Conditions, or any other aspect of the 99r789 platform, please contact the support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 99r789 platform after logging in
• Response Language: Urdu and English
• Average Live Chat Response Time: 3–5 minutes